Frequently asked questions

You will see the same small team at each visit. Kim is on site and responsible for the result, so your cottage is not handed off to a rotating crew.

We serve Gravenhurst , Bracebridge , Huntsville , Port Carling , Bala , Lake Muskoka , Lake of Bays , Lake Joseph , and Lake Rosseau , along with surrounding townships. If your area is not listed, send us a message and we will let you know if we can help.

We respond personally and aim to get back to you the same day. Urgent issues for existing clients take priority, which is one reason we keep our client list manageable.

Start with a message through our contact form or send us an email. Either way, you will hear back from a real person who can talk through what your property needs.

Yes. We provide year-round property care, including monthly or bi-weekly winter check-ins, storm follow-ups, and frozen-pipe prevention. We will agree on a checklist that fits your cottage.

Yes. Your turnover plan can include cleaning, dishes, garbage, and agreed guest-arrival details. Share your booking schedule and changeover window, and we will confirm what is practical for your cottage before service begins.

Every property is different. We start with a quick conversation and, when needed, a walk-through. Then we put together a plan based on the care your property needs.

Just ask. We will let you know clearly if it is something we can help with. If it is outside our services, we will tell you.